Dunkin Donuts - Menomonee Falls

It was like Twilight Zone when I walked in for a couple of donuts . the young man was very serious and the young girl asked me what I wanted with a hand on her hip . i said just two donuts and pointed to them and named them , and she laughed and walked away . um. really ? then she kept laughing . so she grabs a bag with attitude . i asked what I walk into ? the experience was so weird i told her to cancel my order . just too freaky of an experience . the whole place looked dirty anyway ... so no way will I be back !

It was a very busy July 3rd evening with the parade and fireworks. There were two young ladies working in the store that evening doing what seemed to be the work that should typically take FIVE people to do. They both were working two registers, serving BR ice creams, making food orders, serving coffee, and packing donuts. Over the course of the evening people also kept streaming in to use the bathrooms and creating lines for those that blended in with people waiting for food. By the end of the night the place was not very clean. I just wanted to say that both these young ladies were absolute gems and worked their asses off for hours and hours looking no more than just frazzled. Sitting outside across the street for the festivities I saw the two of them hug each other through the window as they closed and started to clean. These two need to be recognized and commended for their hard work and commitment doing all the work they did and facing what had to be cleaned up.

BIg Dirtee knows when a place is all show. This place fell off the back of the truck and the seams come apart after one wash. Dirt got some donuts and breakfast sandwiches. The sandwiches got the egg right and little else. The bacon looked wet and used. The toast was a failed attempt and needed more practice. Their hash browns should be renamed mini grease traps. They had a chemical aftertaste, and not the kind you buy on the corner from Big Bagz. It was more like they were formed using a melon baller and making scoops from the grill leavin 's from George Webb 's hash browns. Sprayed, burnt, soggy, and sloppy. The donuts had the same taste of kitchen surface cleaner. Underneath the 409 was probably a decent donut, but it was too hard to taste when you have to think you 're eatin ' on disinfectant. The reason the store looks so clean is because they have so much time in between customers. Place ain 't lived-in, and it 's been open since the onset of the pandemic. That 's a bad sign, and between this and the other reviews, makes me think my experience ain 't unique. Didn 't try their ice cream, 'cause Dirt ain 't interested in some Chocolate Chip Lysol Supreme. Place should come with a Mr. Yuk sticker.

Poor service, workers get orders wrong more often than they get it right. I 've gone through drive through a few times lately. I 've received the wrong donut previously because the worker couldn 't understand what I asked for, and today I received the wrong size hot chocolate. Usually the hot chocolate is filled to the top, but today it was filled about an inch lower than the top because people often order whipped cream . Well, I never do, and I 've never had it filled so low. Go here if you want them to rip you off and mess up your order.

Zero stars. Canceled my order at the time of ubereats delivery, no call, nothing. This order was for my niece who had surgery, so it was a big deal!! I had to call the uber driver as B.R. phone doesn't work. Uber driver went in and was told order canceled bc they had nothing I ordered. They only had 2 flavors of ice cream, no toppings, nothing else. Their website shows EVERY kind of ice cream, all the fixins for a Sunday bar to order, even these cute dolphin or shark ice cream cups w a cookie for a tail. Buyer beware they have none of these items. Since it was a dunkin donuts, I asked the ubereats driver to ask if they had any donuts, the clerk said no. The uber driver said to me the clerk doesn't speak much English. Still does not explain the no call for a solution.