Krispy Kreme - Mesa

Nope. No respect for customer's time. Went in for the Wednesday dozen glazed for the price of a gallon of gas deal. It's a scam. They said they were honoring the deal, but they had no glazed donuts. I was advised that it would be an hour. Cool, went to a close by restaurant and had a meal. Came back about 45 minutes later and was told that it would be another hour before they had glazed donuts! They had stacks and stacks of every other type of donut but not glazed. And no movement on the conveyor. I asked a gentleman who was waiting for the glazed how long he'd been waiting, he said about 45 minutes. I get food costs and managing losses but they were making NO money. Everyone was standing around waiting, including the employees. And we all know it does not take that long to make donuts! It's literally frying dough and giving them a melted sugar bath! It's a scam and they'd be better off opting out of the promotion, rather than providing this negative experience. Oh yeah, they refuse to answer the phone too so you can't even enquire as to availability, despite the fact that nobody is doing anything. They'd probably make money selling promo donuts rather than selling nothing. I left because even if Krispy Kreme doesn't think so, my time is valuable. I'll never go back.

They used to be better and it is sad that we can't go on anymore and see the donuts being made. After 2 years I was super excited to show my youngest two how donuts are made but was unable to fit their birthday. Still they tasted great even though they weren't hot and I haven't seen the hot now sign on each time I pass it. Maybe it is just bad timing on my part. Hope that the dining area reopens soon.

Very disappointed. I got a free glazed dozen for my birthday and they have a weird taste. The worst glazed donuts I've ever had from krispy kreme.

Pretty disappointed. I haven’t been to Krispy Kreme since I was a kid, and after this morning, I probably wont’t go back. I think the photos speak for themselves. The only coffee in my “iced coffee” were the coffee grounds. It was all water, and cream. They gave me 3 specialty donuts instead of 4. See photos.

I had a three dollar gift card given to me to use here. I have to admit I was very excited because it’s been over 10 years since I’ve been to Krispy Kreme. The donuts were for fresh, soft, delicious, mouthwatering and perfect in every way. I’m glad I took the time to enjoy this wonderful treat.