Sonic Drive-in - Mesquite

Chris, a manager in training, was so nice and helpful. I had just left the shop and someone cut me off doing an illegal u turn. I had to slam my brakes on and all of my order went into the floor board of my suv. I quickly returned to the shop to get a replacement order and Chris was kind enough to give up his free employee lunch so that i could have my order replaced for free. Since day one of this sonic opening, it has been the best in the area!!!

When I say they were slow, I mean snail slow. The one on Cartwright is always slow, so it's to be expected. This new cookies cream cone was good though.

@sonic...I must say that I am so deeply saddened by my most recent trip to this establishment on Cartwright. I pulled into the carhop stall 20 and preceded to place my order; 2 number 3's one with large fries the other with large tots and a strawberry sweet teas. I placed my order at 10:36 pm. I noticed cars leaving and pulling in constantly. The stall screen said Jennifer is on the way with my order so I figured all was well. I think ok great. Wrong...no Jennifer. At 10:50 pm I pressed the button again to inquire about my order. The lady comes on the intercom and says we are closed before I could say anything. This continued for 3 more button pushes. When I was finally able to speak I informed her I had not received my order. She apologizes and states there was only one person in the back. My initial plan was to beat the severe storm that was coming in. 11:00pm still no food. I pressed the button again and she states he is making my order now. I did not receive my order until 11:15 pm. I get home to check my order and the sweet strawberry teas ice was literally almost completely melted, the burgers were soggy. My daughters fries were cooked to a crisp and was hard, my tater tots tasted like a mouth full of grease like they put them in grease again. I spent $22 on food that I couldn't eat. I called the store to ask for a manager and the lady who was the same lady that took my order answered the phone. I asked for a manger. She then asks for the general manager or manager manager? I respond by asking for a manager of that location. She replies i am the manager. I then made told her who i was and what i ordered and told her I was just there. She hangs up the phone in my face and she must have blocked the number as my calls no longer were accepted. So since she would not take my call so we could handle things privately...I have no other recourse but to post this publicly. @sonic if this is how you are training your managers to handle conflicts resolutions then shame on you.

Nice Sonic location in Mesquite. The service was pretty quick despite them being busy. The frozen desserts ? are great. Prices are reasonable. The portions sizes for shakes, Sonic Blasts , etc. are pretty good too. The person that came out with our order was nice and friendly. I recommend this Sonic location for the service. ????

Every time we come here and push the button. We have to wait 20 mins before any employees to answer. So today 15 minutes went by. I call and a young lady answer the phone. I ask her is anyone going to take my order. I am sitting here in the Cadillac. So she said what the stall number I said 14 . I just doesn't understand why it so slow service at this Sonic location only.