Starbucks - Metro Durham/Chapel Hill

This restaurant is very convenient. I usually place mobile orders and just pick them up inside. My orders are consistently ready for me on the counter. I've also ordered inside a few times and had excellent experiences each time. Once, I requested a very complicated drink, and the staff was extremely kind and helpful. I’ve never used the drive-thru because the line is always long, but going inside is quick and easy!

I enjoyed some amazing caramel foam cold brews back in December, but recently my experiences have been more disappointing than positive. They seem to be cutting back on the foam. There have been occasions when my drink arrived without any foam at all, despite the fact that I pay extra for the cream. If I wanted just a caramel iced coffee, I would have ordered that! Today, I specifically asked for extra foam to make sure I got what I wanted, but there was barely any. It’s really frustrating when I request something, get charged for it, and then don’t receive it.

The staff here are friendly, and the drinks are expertly made. However, this location often closes early or has an unavailable drive-thru, which has become a regular issue. I've never experienced such frequent occurrences at a Starbucks or any other business.

I absolutely love this Starbucks! Trevor Graham is the kindest and funniest person working at the drive-thru window. I was having a rough day, and he gave me a quick 30-second pep talk that really lifted my spirits as I left with my iced coffee. He always makes my drink perfectly and brings such great energy! Thank you, Trevor!

This place has such a cozy vibe; I could spend all day here working. I had a Zoom meeting after work and needed somewhere with Wi-Fi and coffee, so I thought I’d give this spot a try. The vanilla sweet cream nitro cold brew is absolutely amazing! I don’t usually go for chain coffee, but when I do, this is definitely my choice.