Wendy's - Miami Lakes

I placed my order and clearly specified that I wanted my burger packed with lettuce. I paid $6 for just a burger with a bun. It's important to pay attention to customers' requests, especially when they are paying more for less.

Jose is an awful manager—it's hard to believe he even has that role. He makes customers move their cars back and forth at the drive-thru window while they wait for their orders. When asked about this behavior, his response is that he can't explain, as it’s a corporate secret. This isn't the conduct of a professional. Wendy’s should enhance their training and hire individuals who genuinely care about their work rather than just filling hours.

I really enjoy Wendy's; it's a fantastic fast food spot, but this specific location appears to have dropped the ball on service. During my last couple of visits, they were out of what I ordered, and I had to settle for whatever was available. Just last week, when I mentioned to a young woman that she had given me Coke instead of lemonade, she turned away and shouted a profanity. Then, when they served my chicken nuggets, they informed me that they had no sauces available. I think it's time to take a break from this Wendy's for a while.

Still sitting in line and it's been 20 mins. I can't even leave because I'm trapped in with cars behind and in front of me. What is taking so LONG?

Order placed and specified exactly how I wanted my burger (lettuced packed). Six dollars for a burger with a bun. Please pay attention to ordering a customer, especially if they pay more for less.