Firehouse Subs W. Flagler St. - Miami

First time at Firehouse Sub, where I came for the Tmobile promotion, which was to buy something and they give you a free sub. When I went to order, I was received by the owner of the franchise at 9251 W Flager St, very frustrated. She began to complain about the promotion because many people were coming in for the promotion and would only buy a cookie or chips. We understood at the beginning since she was telling us that it was not right for their corporation to do this but then she extended it and continued until the order was finished. Even when my partner ordered chips, she said ?you see?? in a rude and unpleasant way. To be the owner she was very unprofessional, customers are not her friends for her to be complaining like that. When you go out to eat, you go out to have a good time. In addition, the doors got closed early, prohibiting people from coming in. Instead of complaining, she could have upsold, cross-sold, not have closed the doors early (she could have offered different sandwiches), over all she could?ve handled it differently. As business owners, I would never do that to a customer, much less be complaining that way. It was my first time going to a Firehouse Subs and probably the last.

I really enjoy visiting this place. The staff is incredibly friendly and even remembers my favorite dishes since I come here with my friend every Friday.

I was very satisfied with the quality of the food and the customer service. Ingrid greeted us warmly with a smile, and attended us very kindly even while she seemed to be very occupied at that time. This was our first visit to this restaurant, and we were amazed by the taste of the subs that we ordered. We ordered a Smokehouse Beef Cheddar Brisket and a New York Steamer to go. The toasted buns were very soft, and the subs were filled with generous amounts of beef and sauce. We were also impressed by the cautious measures that they were taking at the restaurant such as equipping a hand sanitizer on each table, blocking some tables to secure social distancing for dine-in customers, and 6 feet signs on the floor. I'm looking forward to visiting this restaurant again soon.

The staff at this restaurant are quite rude and disrespectful. They spoke to each other in Spanish right in front of me, even though I understand the language. I had to return several times because my order was either completely wrong or missing items, and I was treated poorly when I brought it up, even though I approached them politely.

The staff could not communicate in English. Could not provide me with the registration receipt. Supplied to see my online banking data (no way). Corned Beef Sandwiches Chips $17, seemed over price for the Hassel of Waiting over 10 minutes while she thought how to start the Prep while not printing my receipt.