Popeyes Louisiana Kitchen - Miami

That he tasted as if it were around the cleaning products. my child threw everything up. had to throw away the whole meal. disgusting

Worst customer service. They keep you waiting forever at the drive thru. You have to wait until everyone is completely gone in front of you before they even take your order at the speaker. And they leave the mic on so you hear them just chatting away .Ridiculous that they have so many employees but service is so slow.

After the NCAA Championship Game on 4/4/22 which ended about 11:15 pm, I placed a mobile order for this location which is indicated a closing time of midnight for drive thru orders.Arriving at the store @11:45 pm seeing it still illuminated, I clicked thru to pay for my order proceeded to the drive thru speaker (which was left in the open microphone position so I could hear what was going on inside the store) and waited about 5 minutes before heading up to the drive thru window.There was nobody at the window but I could see at least 3 people moving aboutGetting the attention of a young lady, I was waved off with her apparently mouthing the words “closed.”I checked my phone for the time which read 11:50 pmI attempted to get the young lady’s attention to no avail.Apparently, the store decided to close earlyI was able to get my credit card charge refunded the following day after running thru the maze comprising their multiple websitesResponsesHi Harry,Thanks for reaching out to Popeyes. I hope you are doing well today! I am sorry to hear that the store was closed and you weren’t able to get the food you ordered. I know how disappointing that can be and I would like to apologize for the inconvenience that you have experienced!Not to worry though, I have gone ahead and processed a refund of $5.35 for you. You should see this refund within 3 5 business days.2nd InquiryYou have agreed to refund my $5.35 but failed to compensate me for the time gas to get to the store advertised as open till midnight that was “closed” as of 11:50 pm.Your words of empathy condolence are worthless if you can’t assure your customers that corporate franchised stores won’t “quit early” necessitating the needless expenditure of time, energy gas without penalty.As such, I would expect some kind of recompense be it 25% off coupon good nationwide across all items offered on the menu, including deals, specials, offers rewards as a true apology for the early closing.2nd responseHi Harry,Thank you for reaching out to Popeyes.I apologize for this inconvenience and understand how frustrating that can be. As a courtesy, I have gone ahead and issued a $5 support coupon to your account that you can use on your next order.To redeem the coupon please follow these steps:1) Navigate to the offers section of the app or website2) Tap the Support $5 off coupon3) Tap Add to Mobile Order 4) Navigate to the menu and select items for purchase5) Select checkout to see your coupon appliedAgain, I apologize for any inconvenience this has caused. Please feel free to reach out if I can assist you with anything else.

Food was good. Cashier attitude was not. Wanted to argue about whether ordering a #10 implied I wanted a combo or not. I would have just said chicken sandwich if I didn 't want a combo... not said #10

I admire this spot! They give first-rate meals, their menu is nice, The chief cook in that place is an expert, I love very much trying all their food. The food is always good, the attitude towards the visitors is efficient. I often go to this restaurant and I was never discontended. Highly recommended.