Starbucks Coffee - Miami

Bad customer service. No empathy towards customers needs. Is like they don’t care. If you expect service, don’t come here.

Not the first, not the second, nor the third time we have a bad experience there. A rock is more friendly and talks more than the staff there, besides of the rudeness , and we give then many opportunities, but no anymore. Starbucks management must do

Convenient store inside Aventura mall but they don’t have any sittings. Only take outs.

Supposed to open at 9. 9:20 and store still closed, no sign nothing. Had to call the store. the guy on the phone was extremely unhelpful. Had placed an online order, first he told me I had to request a refund through Macy’s which is completely wrong, then he said they couldn’t do anything in store so had to do it through the app, which is not right as you cannot cancel orders through the app. Didn’t even apologize for not being open or for my order or even try to make it right. Just straight up we’re not ready to open till 10am (an hour late), and passed the responsibility off to Macy’s and Starbuck support. Finally after 20 minutes of wait time with the phone support they finally refunded me. If you can order at another store avoid the headache. Horrible service. They need to retrain their staff in customer service.

I was in this store today and I kindly asked for water for my children from the employee who was preparing the coffee at approximately 5:00 pm and he refused to give it to me, he told me that if I had an order and I said no, since I arrived early at the mall and bought a coffee at 12:00, I felt humiliated and more because I asked for it for my children and because I know that water in Starbucks is free. The man had a sarcastic smile and I left saying that it was ridiculous.