Dunkin' - Micco

I've never seen such a bad dunkie. Employees have little to no training, latte machine breaks too much, and much to suppress. I have to give him a star. Terrible.

I went to the ride thru to order my favorite Peppermint Mocha Latte after she had pulled away and dipped it had the most terrible taste, it tasted nothing like a peppermint latte, so I decided to go back to get a refund when I spoke a sweet little girl with a southern accent and said, let me make another latte, I'm the best. Much to my surprise When I took a sip of the latte, she made me, it was the best I've ever had and by wide Beats Starbucks! I'll make sure when I return to this dunkin, I have to make it my peppermint Mocha Latte!

Over the past few months the quality goes on the hill. Not sure if they have changed management, but definitely not the same.

Absolute NO-Training seems to take place in the recruitment process, no instructions on how to make a Dang coffee right. Every time I buy something, it is wrong, and it is usually the same drink!!! You do not fill cups, so you actually pay for a larger size and do not get it. It does not seem that a single employee takes his job seriously, and that is a problem when people are for a good order and good service. This special place, you also don't get. Something has to be done with the staff insofar as they operate their branch so that paying customers can get what they demand. It's not a rocket science to make a coffee...

I used to come here every morning for my iced coffee, very rarely was it wrong. Now there?s a completely new staff who are undertrained unpleasant. I went from going 5-6 days a week to maybe 3 times a MONTH going KNOWING my order will be messed up. If they give you the incorrect order you tell them, they respond like you are inconveniencing them. I?ve ordered 1 sprinkled donut shooed out of the window with 2 glazed donuts. I?ve received bagels with barely any cream cheese probably could have had a better toasting from the sun! My ice coffee is never made to order watered down with barely any ice. I really wish the old staff with Nicole as manager would come back.