Bolney Wine Estate Cafe - Mid Sussex

We went to the ground floor cafe. We had 2 toasties, one cheese and tomato and the other Brie and bacon. Service charge £2.25 was added which I only noticed after the shock of seeing the toasties were £9 each. Too late, I had already paid. But I thought they should be good. Alas no. The cheese and tomato were negligible in a heavily flattened wholemeal toast which was less than 1cm thick. It was like a biscuit. The Brie and bacon was better with some cheese oozing out but not much. A few dry leaves (no dressing) were added. I had to get our own cutlery etc which made a joke of the service charge. Sorry but we won't go back at £20.25 for 2 poor toasties (no coffee)

I found the service poor and the food pricey. I arrived yesterday 23 October with three cycling friends; I had a coffee and cinnamon whirl £8.44. When the waitress tended our table I asked what the odd 44p was all about as it was an odd amount and she told me it was for the discretionary service charge and she went on to tell me that there was a sign up that this was charged. All four of us failed to see any sign and would have declined such a charge given the choice as the prices are so expensive anyway it would be ridiculous to add on a service charge. The normal method I have seen is when paying an option is given to add a service charge but this did not happen. I have no idea how much the service charge is but we were not offered a refund even after one of us protested that this was very unfair. We did not press the issue but I did note that when we left and I gave my customary goodbye this fell on deaf ears. I should also add that my cinnamon whirl was heated and yet I prefer tham cold but was not given an option so this too was very bad

Came here to see the new refurbished cafe for lunch. So disappointing with pedestrian food and overcharging £5 for a scone! Ridiculous! Tables not being cleaned and dishes left so we had to move them. Highly disappointing.

I love this restaurant. My son held his sons blessing here and the food and staff are always excellent. I have visited many times for brunch and lunch so I choose it to hole a birthday lunch. We booked ahead and requested a nice table. It was the hottest day of the year and was actually disappointed with our table. The main thing that spoilt the lunch was the intense heat. One member of the party has MS and extreme heat is not good for her. No one can help the weather but there was obviously air con in the restaurant but it was not switched on. The air con was on in the cafe below? I do understand that the windows were open but maybe close all but one. The heat spoilt the lunch. Also I have been on 2 occasions lately and I experienced the same thing. The bill was £200 the food excellent but PLEASE PUT THE AIR CON ON!

First visit to the new cafe and we were very impressed.. good cappuccino and excellent pastries along with a very mellow ambience made it a great experience.. a bacon roll would have been nice, though!