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Contribuisci feedbackStarting off with the positive, the burgers were excellent and the duck fat fries were delicious at this restaurant. However, my main issue comes from the service provided by the staff. The tall gentleman who assisted us appeared disinterested and unwelcoming when we approached the counter. This attitude continued throughout our ordering process. While I understand the challenges of working in a slow environment from my own experience in the food industry, I was unsettled when I observed this gentleman preparing our food. He did not practice proper food handling hygiene, touching his neck and nose before handling food without washing his hands. I noticed him touching the fry basket and using his thumb to toss our fries in the bowl. It was clear that there was a lack of knowledge in food safety procedures. On the other hand, I did not have the same concerns with the other staff member who assisted us, as I did not see him as frequently. Despite the issues with the service, the food itself was the highlight of the experience. With some additional training in food handling and customer service for the staff, I am confident that my next visit to this restaurant will be improved.
Wow, the team at this Company really knows their stuff when it comes to burgers.
This restaurant has the most delicious burgers I've ever had, and their customer service is exceptional. I can't wait to visit their new chicken restaurant when it opens.
This is a very good burger restaurant inside of a somewhat empty mall .The burgers are fresh and very tasty and the fries are very good also get the aioli with the fries !
The burgers were pretty good. The fries were overcooked and just average. The service was pretty bad and it was obvious that the single lone employee was unhappy about manning the store himself.
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