Dunkin' - Midlothian

I like this location better than the one further up Hull Street. These ladies are polite and aren't short with me when you ask a question.

The service is better if you drive thru or order on the app or at the kiosk. However, the kiosk is difficult to navigate if you want something other than coffee. The donuts were popular today. There was a large order of glazed donuts just as we came in. We had to make other choices. The manager gave us a free donut for having to wait so long to be served. The coffee was fresh. My black tea was perfect.

I ordered my coffee. When I got to pay the gentleman was nice. I waited patiently for my drink and bagel.When I got my drink i read the tag and it was incorrect. As the lady handed my bagel she asked if it was wrong and she fixed it. It was still wrong but more like what I ordered. But when I got back and opened my bagel with cream cheese it has almost nothing on it.The people were kind but the quality is lacking compared to other locations.

Some of the people are nice but they don't read the orders and you have to wait and ask for things several

We placed a large online order at this location this morning. Only 2 employees were in the store. They did an amazing job. Kept their composure with a long drive through line and people in the lobby. Obviously wait time was longer than average, but the breakfast sandwiches were hot and made correctly. The coffee was amazing. All the donuts/ other items were in the boxes/bags when they were finally able to complete it while handling other orders. Truly appreciate their hard work and ability to work under pressure. Will definitely be back.