Marco's Pizza - Milan

The Milan store is great but the store on Rawsonville rd is not!! The Rawsonville store needs better management.

I don’t usually take the time to review restaurants or anything for that matter, but this one took the cake yesterday. I place an online order for pickup. When I get there, they claim they do not have my order, even though I can clearly see mine sitting out as it had my name on it. After a few minutes, I had to actually point out that my order was right behind them.I finally get home with my already cooled down food to discover my breadsticks were burnt and not even edible in the slightest. Had to throw them out. Then the crust on my pizza was also overcooked and tough to eat.Won’t be ordering from this location again.

To start the pizza was 5-, they all loved it! BUT? Ugh smh, that woman working inside rn on 12/31/2023 6pm is very very rude. Idk who peed in her wheetie’s but it sure wasn’t us? We’re in town for New years staying across at the Baymont Hotel ordered a pizza breadsticks for dinner. My son I drive across, I go inside there’s a nice young man at the register he gets our pizza, sets it on counter as I’m paying him I threw a 5$ in tip jar, when I turned back to grab the pizza I asked him about the breadsticks? right as I was asking him I had thrown another 5$ in the tip jar bc it’s New Year’s Eve ya know that woman turns around “already being rude” telling me I didn’t order breadsticks. Now, lemme just say this, I don’t eat pizza, I only eat the cheese sticks so believe me I don’t forget them. We even asked twice to make sure for both sauces bc it seemed like she wasn’t either paying attention or was too busy, idk. She’s not a happy person. So she says that she knows we didn’t order them bc she took the order reiterated it back to us we agreed- we agreed bc she rattled off the breadsticks for crying out loud?I’m more mad rn that I threw that extra 5$ in jar equaling a 10$ tip to be treated or talked at rudely.-BTW, everyone loved the pizza! Except that they also didn’t put garlic/parm on the crust of pizza it’s written on the receipt so she sure can’t argue that one. But people like that usually do smh. Happy New Year anyways:

The cheese on the Pizza just melts in your mouth! Excellent amount of ingredients, and Great customer service.

We 've always enjoyed Marco 's, until a couple of months ago. We did an online order for delivery and after an hour we still hadn 't received our food so we called to check on it. They told us that they couldn 't deliver it so they cancelled the order, which they never told us. My wife asked for the manager and he said I am the manager , so she asked what he could do for us since we didn 't get our food, didn 't get notified it wasn 't coming, and they never even offered to make it and have us pick it up. He said nothing . So...we no longer order from there anymore. It 's a shame, definitely need new management and an accurate website. If you don 't offer delivery 7 minutes away, don 't list it on your website, and don 't have rude management that won 't even contact you to let you know your food isn 't coming. Not even an apology. Very unprofessional.