Costa - Milton Keynes

Popped into costa today, to grab a coffee and warm up, whilst waiting for my taxi. After buying my beverage I then notice the entire indoor seating was closed off. The reason for the seating to be closed off was that the toilets were out of order. Like what reason is that!

I went to grab a coffee and sit and do some work at a table I then got up to use the restroom. To get in such place you need a CODE to enter the door. I was then presented with the CODE to open the door and then went in to do my business. I was then swiftly greeted with puddles of urine all over the floor and an all round filthy bathroom. non the less I went about my business (to use the toilet). Not even being in there 2 mins I could then hear someone else trying to enter the room, I continuously shouted that the toilet was occupied but was completely ignored. After the gentleman had tried opening the door and realised he needed a CODE he was then helped by A MEMBER OF STAFF to enter the occupied toilet, this gentleman then proceeded to unlock and enter the bathroom where I was sat on full display.. this is absolutely appalling that a member of staff had helped another person into the private restroom knowing that it was occupied. I would like some sort of compensation for this as I feel as through my basic human rights (privacy) was violated and not taken into any consideration. DO NOT GO HERE! THIS IS UNACCEPTABLE!!!!

Stopped by for a drink before my train home. The service was without a smile and very cold and robotic. The tables were all dirty and hasn’t been cleaned despite being cleared. It wasn’t very busy so not sure what the excuse is there. Wouldn’t return would opt for Starbucks next time a few doors down.

Love this place. Coffee is always very tasty, not too hot. Service here is very Good. Team always smile. Thats what i like. I come back here everyday

I have been using this Costa for a long while now. The team there are one of the best crews I have ever seen. They can get very busy but the quality and friendliness of the service never varies. You can see it’s a good crew by the cleanliness and tidiness of the work area, which is always spotless and well supplied even at busy times. Costa Owners, make sure you look after these people they do your brand proud !