Costa Coffee - Milton Keynes

Sadly since new management taken over and a lot new staff standards of products and service have dropped considerably .All though the new manager is realy lovely women and has a welcoming smile I feel she is way to young and lacks experience for such a busy unit.I personnel feel the staff need to be trained to a higher standard they all running round like headless chickens getting orders wrong, there a lack of supervision, shouldnt have new or less experienced staff to be left to do drinks and service. I have been coming regularly to this store for over 2 years now .

Lots of hilarity amongst staff ,not saying staff should not enjoy their place of work but very noisy to customers. menu for coffee types not displayed on changing screen so could not choose unless I waited for it to appear , not good if place quiet and have to wait for coffee menu to come round to coffee menu. Flies crawling all over cake display which is open at behind the counter side , convenient for staff but more convenient for the flies. Not sure if I want to go back to costa which I am told is better coffee than the other coffee shops.

Extremely rude staff here, we will it be coming back absolutely disgraceful behaviour these people not be in front of customers

My child (2 years old) contracted Good poisoning from this costa after eating their 'famous mac and cheese ' she was vommiting for over 42 hours which resulted in a hospital visit. Food is not kept to temp in their fridges and their appoloy through customer service was 'if you haven 't taken a picture of the packaging we cannot help you. ' I 'm sorry I didn 't preemptively think about salmonella when in cost coffee.

While waiting in the queue a worker with blonde hair and beard and wearing glasses thought it was appropriate to use the F word in front of customers and nothing was said by co-workers. I think customer service training is needed here!!!!