Cousins Subs - Milwaukee

I visited the restaurant to order a regular sub and inquired about upgrading to a meal. The guy at the front told me it would cost an additional $4. I declined the offer, to which he responded by jokingly calling me cheap. Even though his attempt to upsell didn't work, I have to admire his hustle. As a bonus, they also gave me free fries.

The restaurant is consistently unclean, and one of the employees making sandwiches (a young Black male) was not wearing a hair net or head covering, despite having a wild and untidy hairstyle while handling food.

The customer service at this restaurant was terrible. They should consider hiring staff who are motivated to make guests feel welcome and appreciated. All of the young adults working were just standing at the register, completely ignoring me. I felt so unwelcome that I ended up leaving and going across the street to eat at Cheba-Hut. The restaurant really needs to hire individuals who will represent their company in a more professional manner.

We had catering from this Cousins location for an event for our students. This was the first time we ever used cousins to cater for a university event. The process for ordering and receiving our invoice was very smooth. We had no issues. Tyron, the general manager, was very well organized and very kind. Our order was ready to go on time, and all of our students loved the sandwiches. Will definitely consider them again for catering.

Call in order that was ready when I got there except the shake needed to be made which I prefer to have freshly made. The sandwich was well assembled and the portion was just enough to fill me up. This is my favorite sub sandwich chain and has been for 40 years.