Wendy's - Missoula

I'm a door-disc driver and I picked up two orders. I had my teenage kids with me and they wanted to order food. the lobby was closed, so we went to the drive. the type in the window didn't let us order food because he said there was a 2 order limit and the door-shock orders took it up. I think he could have missed one. when we arrived at the window, the guy seemed frustrated and irritated. it seemed that he had a bad day, so perhaps his unprofessional, unprofessional attitude was one off, but this place missed on money in the night and in the future we will be the location throughout the city for professional and personal use.

I have a serious problem with the customer service that is provided to the customers of their load. When I arrived at 7:10 yesterday, there was an older couple, a gentleman and a young lady in the middle of me, and car wrapped around the building for the drive-thru. I quickly noticed that there was a family with infants who had apparently ordered the mother to eat, but waited to be served. the place did not seem to be underoccupied, as there was not space for other employees in the kitchen area and everyone worked as fast as possible. it took almost 25 minutes after my arrival for the family to get their food. they have not apologized or even talked to us customers who stand on the counter and wait for order. no explanation why we could not have simply taken our order, no eye contact or anything. Apparently the only customers that are important are online food delivery (door dash, grub hub, etc.) and the drive-thru. about 20 minutes after my arrival they finally took over the first two commands in the lobby (6 more people in the lobby behind me at this point.) the management (the drive side side side side side helped) came up and said the 2 guests who work in priority. they didn't. they ignored us while they tended to stack online orders in * see stack of tickets on photo *. 5 minutes, and they took the order of gala before me. I stood still another 15 minutes before my order in tune, (40 minutes from the time I went, only 3 orders before me.) I was there long enough for a food supplier to pick up an order, pick him up and get him back for another person and leave again before I got my food! that is absolutely shameful! it took almost 10 minutes to get my order. Why didn't I leave? I wanted to see it carefully so I could write this review, hoping that this thema is being treated. I'm sorry, but I feel like the customers who have taken the time out of their day to visit their facility, and in the effort and energy to physically walk in, should be in front of the people who don't even come out of their car or leave their couch! it must be a possibility for management to shut off/slow online orders, so that the customers who are physically there can be adequately served.

The personal works very hard and they move very quickly for his work, as they are very proud of these people every time I go there, they do great and never mess my order food: 5/5

Every time I visit this place, the service gets worse. unmelted cheese on my cheese, burger, who are in the middle raw, missing straw and spoon was the last stray when I visited and the worker lied to my face, that there was a spoon and a straw in the pocket. I called a complaining and the gm said in the ground that it wasn't her problem. will not be visited again and will tell all my friends that they will go to reserve!

No complaints. Functional fast food joint. Glad they still they didn't quit serving salads like everyone else did.