Heart Events - Missouri

This is absolutely the most unprofessional business I have ever dealt with in 37 years of booking revenues and scheduling events. Planning something as special as your only daughter’s wedding, and your first child’s wedding should be memorable. The owner, definitely made our daughter’s wedding memorable, but for all the wrong reasons. The communication was horrible from the beginning. She does not return calls, nor respond to email. Be sure you get every little detail in writing and signed, beca … – show

Everyone please read this!! My sons wedding and reception was supposed to be here Oct.2nd. However they called my son and daughter in law to say they overbooked. They could change the day or get refund. This call occurred 4 days before the wedding!!! Invites were out, cake and flowers ready!! It’s their wedding day and heart events ruined it!!! Awful business. I hope they close down before anyone else gets hurt. It’s disgusting business!!! Do not book this venue!!!!

Unprofessional and extremely rude customer service. Website says the Heart of St. Charles Ballroom venue is available as well as through text confirmation when booking appointment. Apparently has been closed for a couple years.

I truly don't even know how to start this post, but this day was an utter disappointment. I contacted Sheri and Romney, to find out more about this venue. Ultimately, this led us to scheduling a tour, which I confirmed twice through text. When I arrived today I was meet with an absolutely beautiful venue however someone else's big day day was in progress. I had text and called the phone number that had previously been used but I was sent to voicemail. So in hopes of maybe finding an office or ma … – show

The place was beautiful. My problem was the food, which was horrible. They put sugar in the string beans which was unacceptable. You never do something like that due to those that have health issues. I called the owner to talked with her about this and she was extremely rude and ignorant. For the amount of money that was paid the food should have been worth it as well. She needs to learn how to be professional and talk with people. Because of her rude behavior when calling her with my concern I … – show