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Contribuisci feedbackGreat staff and service, rooms were comfortable and clean. The whole family had a great time, and I would like to go back. The only negative observation I have is the reception staff. They told us that we ring and book pool slots if we didn't, we asked about the resturant for dinner and was told that we could just go, but it was fully booked if we landed in the bar twice, did not have children welcome packs and hadn't told us that they were available later than I asked, unfortunately did not know what the agenda for the children's activities, etc... rest if the staff could not do more for us.
Staff Amazing Food Amazing Rooms: 5 Service: 5 Location: 5.
To a Christmas party. Eating was late and bland. Toilet stands had no locks on them and were finally served in plastic cups for children's parties. Four stars???
Stayed here many times we love it so much. Rooms: Lots of space in the rooms. Rooms: 5 Service: 5 Location: 5 Hotel highlights: Luxury, Kid-friendly, Great value
Family stay for santa experience weekend , dinner breakfast was beautiful and staff we're courteous and extremely pleasant and helpful but the most outstanding part of our weekend was how your staff treated our daughter. We have a 10yr old daughter with down syndrome and the staff were very clued in to her sensory needs , from turning on the light in the cinema because it was dark and until she could see there was nothing untoward to turning off the main jets in the pool so she could swim easily in shallow water ,taking time to let her order her dinner herself and i could see the joy she brought to them with her infectious smile and laughter . The whole weekend was special. Well done Hillgrove hotel we'll definitely be back
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