Philly Pretzel Factory - Monroeville

Stopped on a lark coming from Monroeville Mall. Was greeted when I entered and invited to the counter to order. Staff was very friendly and courteous. Very pleased with the value of the pretzels for the price.

Pretzel too hard and stale within only 10min drive to the nearby park from the store. Took it home and reheat with moist paper towels — no improvement. Service is great price is too expensive for this quality but price is good if they have better quality.

Triple check the bag before you leave, they forget to put half your order in it. Also eat a pretzel before you leave, the ones I got were all under cooked.

Y’all buggin pretzels are not tasty whatsoever. But then again, this is up north not down south.

Outstanding. Under new ownership and he’s awesome. Are my pretzel on the way home. The are delicious.