Domino's Pizza - Montgomery

Used the app to place an order at 6:44 Saturday evening from a house party. Socialized with friends for a while and saw two missed calls a few minutes later at 6:53. No voicemails but I figured it had to be Domino?s so I called back. Waited for 10 minutes and no one picked up. App said pizza was being delivered. Called back at 7:26 to see where food was. Finally got someone on the phone. The gentleman said he tried calling twice to tell me there were no delivery drivers available. But he could?ve left a voicemail for that! Why did I have to try and call him back for that information? At this point we?re all hungry and now the guests are upset. So a few things here: 1. The app shouldn?t show my food is being delivered when it hasn?t even been made. 2. I shouldn?t have been able to order delivery if the location doesn?t offer it. 3. The employee should have left a voicemail with the information and not wasted my time trying to call back for it. So be careful using this location. The communication is very poor. Call ahead of time to see if they can deliver. Don?t use the app. EDIT: Bumping up a star since the manager called me to explain the situation and obviously wants to make things right. I may give this location another try since it seems I caught them in a perfect storm of things going wrong , and being a former restaurant worker myself, I can sympathize. My order was flagged for review since it was associated to an address that has been linked to multiple phone numbers. This is a national Domino 's corporate policy to keep tabs on potential sketchy orders. Domino 's corporate always expects their franchisees to have delivery drivers, and never anticipates a scenario where a given store has no delivery drivers show up for work. So don 't expect the app design to improve, and I can 't fault this location for that. Domino 's typically doesn 't leave voicemails as they prefer to talk about potential order problems in person, and in my case, try to present an offer

After several orders taking forever and giving additional opportunities to keep my business the final straw was a pickup order I placed. The tracker said my pizza was ready. I parked and checked in. The timer said I earned a free pizza because it took longer than expected. Then a guy came out and said You must one of the pickups. I haven 't even started your pizza and there are 7 people in front of you. I 'm working alone so it 's going to be a minute . I didn 't understand but decided to wait a little longer, after an additional 40 minutes my pizza was ready. That was a total wait time of over an hour. Decided that after more than one experience like this and several similar reviews that unless there is a major change this location doesn 't deserve my business.

I ordered a delivery an hour ago. Tracker still says it's being prepped. Have been waiting for someone to answer the phone for over 30 minutes. I just placed an order with Hungry Howie's. Hopefully I can get my money refunded from Domino's. What a joke.

After ordering online I received a call at 6 saying the pizza was on the way. After it hadn?t arrived after an hour I called the store. I was on hold for over 20 minutes before I could speak to someone. After talking to someone I was told they had to remake the pizza and it would take 45 minutes. I asked to cancel my order and I am still waiting on a refund. I then called Marcos and had a pizza in 25 minutes. A family member had the same experience with this location. Avoid at all costs.

This store is by far the worst Domino's I've ever worked with. After waiting an hour and a half for our pizza, I went to check the pizza tracker and it was blank. I then went into my email to check the tracker (apparently it had to reload) and was then notified my order was cancelled. I waited on hold for 10 minutes before I finally gave up. I understand there are workforce shortages but there has to be a better way...I'm never using this business again.