Nouveau Maison Kam - Montréal

Wow…where do I start?? Hands down one of the worst restaurant experiences I’ve ever had and such a pity because this place use to be great with previous owners.Firstly, there was one server at the restaurant at 18:00 supper time so service is slow as the one server is dealing with pick up orders, Uber orders and Dine in.Secondly, ordered like 8 dishes, one of the dishes satay beef contained a hair, seeing that the server was busy we let the ‘hair thing slide’ as we did not want to frustrate her even more seeing she was already preoccupied with other things.Thirdly, one member of our party went to the washroom which was a unisex bathroom, however, the door to the bathroom stall had a non functional lock so unable to lock the door while it is occupied so please explain how are women supposed to use this washroom?Fourth, there’s a sign stating “15$ minimum purchase for payment by card”, the management should be fully aware that Visa, Mastercard, Interac etc prohibits merchants from imposing minimum purchase amounts to use card form payments, so this practice is unethical.Fifth, the server never checked up on us to see if we were satisfied with our meal, it was literally dropped off to our table and no more communication from the waitress until it was time to pay.Sixth, when it was time to pay I had to go up to the pick up counter to request my bill as the waitress was busy dealing with Uber and pick up customers.Seventh, while waiting to request my bill, I noticed the server saying to customers that the Interac/Visa machine was not working so customers were paying cash, I did not have cash so I told this to the server and “Magically” all of a sudden the machine was working…once again unethical practices.Eighth, my bill came up to $130 with taxes, I gave a 10% tip $13 which I think was a fair reflection of the service I received, however, the server was quick to tell me that it’s a 15% minimum tip policy so I must pay a tip of $20.50 of my $130.00 bill, I thought this was once again unethical but I gave the tip of $20.50 15% even it was undeserving.Ninth, after giving a 20$ tip I then requested 4 take away boxes to take away my remaining food, the waitress then told me that the take away boxes are .50 cents, each pointing to a hand written sign on the wall…so readers please remember…it’s a minimum 15$ purchase required for card purchases and now I need to buy $2 worth of boxes, luckily I had $2 in coins or I would have had been forced to spend another 15$ to be able to use a card to pay for the $2 take away containers…additionally, strangely enough no invoice was provided to me for my purchase of “$2 worth of take away containers”….are these take away container purchases undeclared to Revenue Quebec? Why wasn’t an invoice provided?? UNETHICAL AND SHADY PRACTICE!!Tenth After all of this and the extra charges for the take out boxes along with lousy service and the jostling by the server for unwarranted tip, the server did not even give us our fortune cookies lol…now what Chinese restaurant does not give fortune cookies?? Like really….she was so busy trying to hassle a higher tip and extra charges out of me that she forgot to offer us fortune cookies…my my my!I can continue but I’m sure my point is made.To West islanders, please don’t encourage this type of unethical business practices by merchants in your area.To the management of Restaurant Kam please fix your bathroom door locks immediately , reassess the service quality to your clients, make sure cooks, dishwashers etc are wearing hair nets and please STOP the unethical practices..just STOP it!! It is ridiculous and it’s not normal what you are doing! You are bringing a bad reputation to a once wonderful little restaurant.

The servers have no manners. We were having a big party and they just turned off the lights instead of asking us it is almost closing time. The servers were throwing the food when serving. Absolute worst service! Not worth saying more.

The food was great 4 years ago but the chef left and the dishwasher is now the

The waitress demanded a 15 percent tip, not only that but she actually followed me to my table and grabbed her tip off the table before I was ready to leave with alot of negative attitude, the food very blah! Will never go back, was so insulted!

I frequently pass by this restaurant and finally decided to stop in and sample the food. Although it officially opens at 12pm, an employee kindly let me in at 11:50. However, a younger coworker entered after me and gave me attitude for arriving early. I left immediately after this encounter. If the customer service is poor, why would I want to spend my money there?