Tim Hortons Esso - Montreal Canada

Came in Sun. July 2nd and the girl working there thinks it ok to pick up her phone with the sanitary gloves and then proceed to continue touching food with them. This place needs a fine from the health department. Meanwhile 5 people waiting in line while she stands there talking on the phone. She could have been making my coffee but nope, the phone is more important. Watched a girl in line walk away without ordering due to it taking so long. The manager needs to train or fire this girl!!!

I recently had the most disappointing customer service experience of my life. It was my first time using the Tim Hortons app, and although I had some offers activated, I wasn't sure how to redeem them at the counter. Unfortunately, the employee assisting me was incredibly rude and lacking in customer service skills. When I asked him for guidance, he simply said, "I don’t know!" I was taken aback; I thought he would have the knowledge to help customers. When I pressed further, he insisted, "It’s not my job!" and refused to assist any further. Frustrated, I asked if there was anyone else who could help me, but he curtly replied, "No." Luckily, another staff member eventually came to my aid. Following this unpleasant encounter, I decided to file a report with Tim Hortons’ Guest Services. I plan to speak with the manager once they're back from vacation to address the situation.

The staff is friendly and really makes an effort with the available offerings. It’s a small place located within a gas station, so don’t expect too much. As for parking, there are a few spots available since it's at a gas station.

The restaurant claims to be open 24 hours, but in reality, it doesn't open until 5 AM.

They want you to think that they have much more than just coffee. They don't, but there is more here than coffee. It's all OK, but nothing special.