Cold Stone Creamery - Mount Laurel

It's 8, the load closes at 9 o'clock, but they said they were closed at 8? only for doordash. Why is the door open? 2 girls who serve behind the counter why not close the door perhaps” when they are closed 8”.

The load should be opened up to 9, the door was locked by 8. the two girls in the inner stared at me. submit a login or update the hours online

Went to cold stone in mt laurel today and ordered 5 “like it” ice creams that register said it was $31 and change but they loaded my debit card $35 and change. what was the extra $4 for when they go here, make sure they check their reception. I feel demolished!

Really friendly owner helped me choose a great birthday option for my mom. I was great!

This place is an absolute JOKE. The line is always out the door because the employees are just standing there chatting. I ordered for pickup had to wait 10 extra minutes for our order just for the ice cream to be completely melted when they handed it to us. I also ordered a waffle bowl for my ice cream and did not receive it. I called immediately and mentioned this, however they said they don’t have waffle bowls (even though i paid extra for this). They told me if i wanted a refund i would need to come in and pay for it again, which makes no sense. The customer service was an absolute mockery and they tried to gaslight me into thinking it wasn’t ordered from their location. They said i can leave a message for the manager. I hope this place goes out of business and a business with better customer service takes its place.