Donatos Pizza - Mount Vernon

Always delicious pizza and great service! My favorite

Got to be one of the worst donatos as far as service goes. My last three orders all carry out were not a good experience. First of the three orders I show up well past the time it was supposed to be ready and they told me it was going to be 10 or 15 more minutes. That time was not a problem I waited but it was just the first of three visits. Time after that ordered online and I don't know how but they completely messed the order up. Ordered a hot chicken pizza with extra sauce and pickles and when I get home half the pizza had chicken half the pizza had pickles I don't know how you screw that up that bad. This last time ordered online again didn't want to change anything just ordered a basic hot chicken pizza. Pull up to the drive-thru 5 minutes after promised ready time. Sat at the drive-thru for over 10 minutes and nobody came to the window. Could not back up or leave because there was a car behind me. Once they did come to the window and I express that I'd been sitting there for over 10 minutes I got nothing but attitude. Complaining that they were busy in the lobby and other customers were in there. Now mind you I got no attention at all at the drive-thru just sat there at an empty window. If they were indeed busy somebody could have leased walked up and said just a few minutes. And even if they were busy was not the big deal It was the attitude I got when I express my dissatisfaction of sitting there for so long. A simple sorry about that sir we were real busy would have been fine. But no I got extreme attitude.

Don’t work here. Terrible management. They are the most passive aggressive humans I’ve ever met in my life. They use personal feelings to make all their manager decisions instead of logic. Always in a bad mood and they take it out consistently on the employees which makes for a terrible work environment. Then they question why people don’t wanna work for a company who treats their staff terribly and don’t pay a competitive wage or give consistent raises like a good company would.

Always have friendly and perfect food every time .,Robert is always friendly and kind great service ,,

Well a friend Elizabeth Went works at Donatos. And she kind of talked me into the hot honey. She said it was really good. Well I finally tried the hot honey pepperoni pizza. She was right. I absolutely loved it. And will order it again. I would recommend it to any pizza lover. Thank You