Jack In The Box - Mountain Home

Used their drive thru. It was late maybe around 10ish going home from Boise. Placed an order the food was fresh and hot! They got our whole order correct for a hungry family of 6 and even remembered the sauces. Nice job guys!

Absolutely messed up the food food was not even hot fries were absolutely terrible. Got the jalapeño poppers and they were not even cooked on the inside.

TACOS!!!! Nothing better than Jack nda Crack Tacos! And the best part of this location is being right access the street from a truckstop- can park all 76 feet 80000 pounds of truck and hike over for some grease bomb goodness-There’s a reason Jack sells more Tacos than Taco Bell

Placed an order to Jack in the Box tonight through the Mobile app (not DoorDash) for my husband to go pick up. I never have very high expectations, because fast food is a stressful industry, but I’m floored about my experience tonight. We were understanding about them being busy, and even accidentally handing out our food to someone else. But what I’m not understanding about is that when the issue was brought up, the woman at the counter shrugged her shoulders, said ”sorry” and walked away. Didn’t offer to replace it or refund us. Completely dismissed him. So he comes home, asks me if I maybe placed it for delivery, checked my email and it was definitely for pickup. I tried to call, no one answered, tried again, and the line was disconnected. So I drive back there, wait in line for an hour and ask about my order. Where she hands me our crumpled up bags. So I ask her if it had been sitting there for the whole hour and a half I’ve been trying to get it, and she explains that because they’re so behind on orders, it was “not that old” and a doordasher had just taken it and brought it back because it was the wrong order, then walked away, and starts ranting to her coworker about how she’s not going to replace food, and that if it needs replaced, that we need to contact DoorDash. I told her I didn’t go through DoorDash and I went through their app, and she told me to call DoorDash. Low and behold, got home and the food was so old the buns were hard, my daughters nuggets were hard, and the food was cold, and the drinks were watered down. At that point I gave up, I’m not going back because it’s a waste of my time and energy and my daughters bed time and will call again tomorrow to talk to someone else.I feel it’s not Doordash’s fault that the employees gave them the wrong order. That is the employees wrong to right. And even if it was a Dashers mistake, I feel they should ensure the customers get the items they pay for, because accidents happen, and you have to just go with it. Under any circumstance, they should never hand out food that’s an hour and a half old sitting on the counter, or has been in someone else’s vehicle without their knowledge, or in someone’s home and just remake the food. I’m disgusted.

Service sucked. Manager was making fries and dude wrapping the burgers was singing slave songs.Only saving grace was the young man working the window and front counter was good. Kid needs a promotion for doing multiple