Firehouse Subs Gwinnett Medical

Well Brittany was rude yelled at me ans through my pick up order in the trash and I have yet to be

They shut down the store almost an hour earlier than the posted closing time and threw out my online order, this is ridiculousDONT ACCEPT ONLINE ORDERS IF YOUR NOT GOING TO MAKE THE

Just like the other comments about posted close time, they had the doors locked at 8:30 PM. I ordered ahead to make sure I could drive right after my shift and stop by to grab my sammies for dinner. When I went up to the door at 8:30 PM, the girl cleaning the counters just looks at me and mouths the words we 're closed . She wouldn 't come to the door even after I was pointing at my phone. My food wasn 't in the pickup rack and I 'm upset and disappointed. AT LEAST say you 're not taking new orders, but allow those that have already paid for theirs to be able to pick it up while you 're supposed to be open during your own hours posted on the door and your website. Never had this issue with other Firehouse Subs locations.

Absolutely disgusting. I ordered a 14$ hook and ladder to find it had a bone in the ham. I called the store, spoke to BRITTANY, let her know there’s a bone in the ham just to be told “That’s Impossible”. She was the absolute rudest manager I have ever spoken to. I DID NOT ask for a refund or another sandwich just calling as an FYI and was told I’m a liar and hung up on.

Unable to even give stars for the “food” category due to not even being provided service. Came in on a very quiet Saturday afternoon excited to order an early dinner before the SEC Championship game. After more than 5 minutes with no acknowledgment, I asked the woman at the register if we order with her. Without looking up from the counter, a young man behind the counter said “she is counting the register.” No apology, no attempt to at least start working on an order for us. Waited a few minutes longer before deciding to leave. Disappointed to say the least.