Brooklyn's/brooklyn Bagels

Unfortunately I have to adjust my rating based on some recent experiences. I typically swing by on my way to work in GR in the morning. I was calling my order in from the road, but several months ago, someone answered and told me I need to use the app. I'm driving, so I can't. So the next time I started trying to remember to use the app before I leave the house. Not the easiest when you're getting ready for work, but I can try it...it worked one time. The next time I tried it told me it couldn't place my order, and I needed to contact the store or something like that. That happened the next 4 times I tried to use the app, over the course of several weeks. So, this morning, I didn't waste my time trying to use the app, I just called from the road. The lady who answered said if I call ahead I have to pay over the phone. I don't have my CC number memorized. So I have to just show up and wait. The back and forth (use the app, the app doesn't work is VERY frustrating. The pattern that I've noticed: if the super nice lady short, a little bit of a rough edge to her voice answers the phone it's no issue. I place my order, pay when I pick it up, have an awesome day, and tell everyonehow great BB's breakfast sandwichesare. If the other lady...maybe not always the same one(? answers there's always some sort of issue. Her attitude is that I'm causing a problem for her, and I end up either not coming in at all and avoiding BB for a couple months, or coming in, waiting, and updating my review to 3 stars. I'm not sure why its so easy for one of them to just provide good customer service, but not the other. Why the app keeps going down... But it is supper frustrating for someone just trying to grab breakfast.

Nice place for coffee, brunch, lunch. Dietary restrictions: No sugar, no carbs, no dairy. Great coffee and wraps.

Always really good! The only drawback for me personally are the frappes are usually overwhelmingly sweet.

First time here and a great experience. Only reason 4 stars on the food was I had the breakfast burrito and had black olives on it and they all ended up in one place on the end. Otherwise all the taste and quality of the product was spot on. First time there and will not be the last.

Delicious food and great customer service. The BostonBomber bagel, honey muffin, cherry cordial coffee and chai tea are amazing ? ?