Wingstop - Nacogdoches

Wingstop is truly the leader in flavor when it comes to wings. You'll never be disappointed with their food; I've never had a bad experience there. Come and savor the deliciousness!

I wish I knew the name of the young woman who assisted my wife and me because she was fantastic. We will definitely return if this is the kind of service we can expect!

I've visited this restaurant a few times, and each experience has been enjoyable. My friend has a garlic allergy (it's not life-threatening, so a small amount is fine, but too much makes him sick). When he ordered, he specified no spices on the fries. However, when we received the fries, they were seasoned with garlic salt and sugar. My friend asked the staff if there was garlic on the fries and explained his situation. They quickly replaced the fries with a plain order and were very accommodating. We even offered to pay for the new fries since it was our mistake for not being clear about the seasoning. The staff exchanged the fries without any issues, and everything turned out well. The wings were hot and delicious, and the fries were hot and greasy, making for a fantastic pairing with the ranch dipping sauce. Overall, we had a very good experience at this restaurant with no major complaints.

Wings undercooked after I requested them to be crispy or well done. This is definitely not a Wing Stop standard. I've eaten at Wing Stops from Georgia to Texas. Disappointed!

So first let me start off by saying I completely understand what it's like to work in the food service industry, so I understand how stressful it can be at times, but tonight's cashier did not meet the standards of customer service. When I first arrived, no one greeted me, but of course I'm still in the customer service industry so I spoke first( plus I was just brought up that way, to speak when you enter a room). I haven't eaten wingstop in a few months and when I did I would normally call it in, so when I arrived and no one greeted me, I let it slide and spoke. The cashier did not speak back(which is fine) but she had this tone in her voice like she didn't want to be here. I proceeded to tell her my order and she just stopped me in mid sentence, no excuse me ma'am, just stopped me and said can I get a name for the order in a non friendly tone. I then told her that I didn't hear her when she asked the first time and gave her my name. This was not the worst that has happened to me and in no way do I want this young lady to lose her job but I do think customer service coaching may be needed and how to deal with frustration in the workplace.