Chaplin - Nairn

I made a reservation and drove an hour to the restaurant, only to find that they were closed. I felt patronized, as if I should have known they weren't open, despite having my reservation confirmation and seeing their hours online.

The decor was excellent, but the food was just mediocre, with several dishes feeling like they came straight from the menu.

The service was terrible. It took far too long for the staff to realize what was happening. I was denied a table because the cook hadn't prepared enough food (on a Sunday at noon!). The menu looked fantastic, but so many items were unavailable. I would recommend avoiding this place.

Dreadful experience not to eat because we could not explain why they did not serve on a Friday afternoon at 14:45. the hotel is located among new owners and the staff of the reception was completely rude. the hotel was very good.

The personal is shockingly unconscious and rude about everything. worst experience for a holiday possible