TGI FRIDAYS - Aurora (IL) - Naperville

Just a normal lunch. bartender was the server, has made a good job.

Great specials. Everything was prepared well and the service was very good.

We arrived and were informed the restaurant does not take reservations...even though they are on OpenTable! When I mentioned OpenTable they said it does not work with their systems. We got lucky and they were not busy but I would not have been happy if we were put at the end of a long waitlist when we thought we had a reservation. It was a Saturday night and getting a table at an alternate restaurant at that point would have been difficult. I feel the restaurant remains on OpenTable to lure people to the restaurant thinking they have a secured spot which is not true. I have complained directly to OpenTable and they had very quick response (excellent customer service) saying they would check with the restaurant this week.

When we arrived, Friday’s said they don’t honor Open Table reservations. Luckily there was a spot open at the bar, otherwise we wouldn’t have been able to eat. Not honoring a reservation on a Friday night doesn’t leave someone with many options. On a side note, the bartender was excellent and the food was good.

I went to this restaurant to celebrate my birthday!