Rick's Cafe - Naples

Although it took a minute to figure out the system for ordering we were very happy. Staff was very personable and helpful and attentive. The food was delicious with large portions and decent cocktails. Everything was so quick. We didn?t have to wait for anything and as the night went on getting refills on drinks was easy. I recommend going if you have not been since the new owners took over . It was a great night and we will be back.

I?m Writing this to warn people about this owner who?s clearly in denial. If you scroll far enough past his spam alternate accounts he?s made to make his restaurant look good you can see all the true, honest reviews about ricks this year with the new owner and system. after switching owners in 2022 this place has gone drastically downhill with what the owner likes to call ?the much needed improvements.? Let me start off by mentioning the new billing system which requiresyou to have a phone in order to eat here. Everything is online so there is no such thing as a waiter or waitress. They?ve become technicians for people who aren?t new to the system. And with this system they automatically add 20% to thebill so you don?t ?have to tip? so if you ordered 100$ worth of food they automatically add an extra 20$. But even then your asked if you want to tip. The second thing I?ll mention is the quality of food. Let?s just say it?s no longer asgood as it use to be. The Third thing I?ll add is the excessive amount of excuses he?s made for why food might?ve not been as good. One of the comments someone mentions food being cold, (which is fine it?s happens if it?s stays on thecounter too long but there really was no apology from the owner and his response to the comment was ?sometimes the breeze from the lake comes into the kitchen which is way food gets cold quicker. and with all that being said my finalmessage for anyone checking to see if this place is good, just don?t come here. They don?t deserve it and they need a better owner. (I?m here just to give an honest and constructive review about this place.

I appreciate that they're taking care of their waitstaff, but it felt odd walking in and seeing so many servers just standing around while we had to handle all the ordering ourselves. I want to give a shout-out to the woman who assisted us; she was incredibly sweet. However, I noticed the owners responding to other reviewers in a passive-aggressive manner, implying that Ricks isn't for them anymore. It's disheartening, especially since many of those patrons have been loyal for years. As a 25-year-old, this is not the kind of dining experience I want in the future. Overall, it was just a stressful experience.

This place is quite different from what I remember. The ordering system is unusual. While we've all grown accustomed to QR code menus during the Covid period, here you have to submit your...

We used to be big fans of Rick's years ago. Yesterday, we visited and found that everything has shifted to online ordering. A server came by to assist, but the experience was disappointing. We enjoy dining out...