Papa John's Pizza - National City

When I decide to pay over $10 for delivery, especially with the restaurant just a few minutes away by car, I expect my food to arrive hot. Unfortunately, today it arrived soggy and cold, which seems unlikely unless the driver was eating it for some unknown reason. On top of that, it was also 20 minutes late.

I really dislike the call center aspect of ordering from Papa John's. I understand the intention is to improve order accuracy, as someone in a cubicle can hear you better than staff in a bustling kitchen, but it can be frustrating. When discussing specials, the call center representative mentioned that the best deal for a large one-topping pizza was $8.99, so I ordered pepperoni. Meanwhile, they quoted $17.99 for a large two-topping pizza. A few black olives aren't worth a $9 difference. Upon entering the store, I noticed a sign advertising a large two-topping pizza for $7.99. That's only a $10 difference from what the call center quoted! They did adjust the price when I mentioned it, but they still missed adding one of my toppings. While it's not a huge inconvenience, it would be beneficial if the call center was aware of in-store specials. Moreover, when I call a specific location, I shouldn't have to answer so many questions. The delay for accuracy ends up being more of a hassle than it's worth. Should I continue ordering through the call center or switch to a different pizza place? I'd prefer not to go to the store and wait indefinitely for my food. No thanks!

First time in 15 years since I ordered Papa John's. I must say I was very impressed. The pizza quality has changed. The dough was very tasty and the sauce was flavorful. I really enjoyed my experience and will be ordering again. I ordered 4 differenttypes ot pizzas which all came very hott and fresh. Very satisfied with my experience. Well done Papa Johns.

I ordered two pepperoni pizzas, but right after I hung up, I realized I wanted to change one of the toppings. When I called back, I was put on hold and discovered I was speaking to a call center. They transferred me to the restaurant, but the phone rang twenty times without anyone answering. I decided to go to the restaurant in person and informed them that no one was answering the calls. The staff member responded, "Oh, I was super busy and couldn't pick up the phone." I was confused as to why they would be too busy to answer calls when they have a call center handling orders. It’s absolutely ridiculous!

It had been 15 years since I last ordered from Papa John's, and I must say I was genuinely impressed. The quality of the pizza has definitely improved. The dough was delicious, and the sauce was flavorful. I thoroughly enjoyed my experience and will definitely be ordering again. I tried four different types of pizzas, and they all arrived hot and fresh. I'm very satisfied with my experience. Great job, Papa John's!