Kfc - New Albany

I would rate the service a 2 because the person who served me messed up my meal. However, the chicken was slightly greasy, but the flavor was a perfect 10. I'll definitely be back for more chicken!

I've been on a quest for the perfect fried chicken for weeks now. Fortunately for me, KFC did not let me down. I finally satisfied my craving with a 3 Piece Extra Crispy Meal, complete with Mac and Cheese and Mashed Potatoes.

I've always loved KFC. It's the chicken my family has enjoyed since I was a little kid, and I'm in my 40s now.

The service here is incredibly slow, as they only attend to two cars at a time. They don't even acknowledge you when you pull up; it's just silence. The chicken tenders were rubbery and not served hot. The biscuit was hard and quite small, even though I usually enjoy them. The girl at the window was very unfriendly; I thanked her several times after each interaction, but she didn't respond at all. Since reopening, I've noticed a significant decline in service, and it feels like they just don't care anymore.

I nearly had a problem with my car overheating while waiting in the drive-thru because it took such a long time. On the bright side, the employees were relatively pleasant this time. However, when I got home, I realized that two items were missing from my order. I was told they had run out of one item and substituted it with extra of another, but the only items in my bag were the ones I had originally ordered and paid for. It seems I unintentionally donated some money to the restaurant by not receiving those missing items. One of the entrees was quite tasty, but the other one looked like it had been prepared over the weekend and served today. I couldn't eat it, and even the neighborhood cats wouldn't go near it! I suppose I'll have to wait and see if the raccoon or opossum that visits at night will be brave enough to give it a try.