Burger King - New Braunfels

Looks like they're always out of something. A few weeks ago they had no mayonnaise. This weekend it took a while for everyone to recognize us and the family before us, who are in the order. After we had ordered, they let us know they had no tomatoes. Going over the Sodabrunnen and almost everything that was listed had a badge. I have our order and it was wrong and Pommes were barely done. Today we drove to the drive thru and there was paper on the board so we drove away.

Food is great, but they always get orders wrong. went back to get the right order and they gave us the wrong food again. rather disappointing, as we literally came back to get the right thing and they still screwed it very clearly despite us.

The parking is dark, the location is difficult to reach if you are not on the side of the road, the food is ridiculously expensive- I would have two medium-sized Whataburger meals for like $5 more and the food was cold, I was informed their ice cream machine for SIX months, and the staff did not care about any kind of customer service. How do you have a machine for six months below and leave this item on your menu? It would be embarrassing to tell the customer a machine at my office for six months.

No service. I'll wait for 20 minutes. ordered online to get my food. 20 minutes.

I 'm not the one to complain, but I stood there today, only one at the counter and watched as a lovely family of four entered this store. Grandma in tow. Two kids had BK paper hats on in seconds as I waved them on up to the counter. I had already been waiting a while. Finally someone comes to the front, but turns their back on the family for many minutes before finally half-turning towards them, waiving as though to say hold on a sec . Then back to managing food items. Back turned. He then went to the drive in window, and after perhaps a fill minute, returned to managing food items being completed by others further in the food prep areas.The entire family, quietly and serenely marched out the store with Grandma in tow. Only then did the worker turn to realize they had left.I still waited. On one single item. A simple item.I am beginning to see this a lot with BK. The very day before (yesterday), I had a similar wait on Randolph Air Force Base BK. I was about two persons from the counter and gave up. Simply, slow with customers who come in to dine versus drive-thru.I darted out to my vehicle, swung into the drive thru and ordered my two simple cheeseburgers just as the fellow who was in line in front of me was getting to the counter! Yes, you can see the counter from the drive thru there, if you 're familiar with that location).I don 't know, BK. I 'm concerned. These don 't feel like one-offs . I 've been eating BK for over 50 years now. Something isn 't right.And I 'll bet ya a Whopper that those two young kids WILL remember the morning they had to remove those BK crowns, mount up with Grandma and go elsewhere. You kinda carry stuff like that.You need to fix your dine-in vs drive thru delay disparity. I 'm not certain I want to get put thru that experience even one more time. Two days in a row? Cmon.One Star across the board. Why? After what I witnessed and experienced today, nothing seemed quite right. Not the Food nor Atmosphere. This Review is for the family of five, as well.Best wishes.