TGI FRIDAYS - New Castle

Our waitress greeted us promptly, and we placed our orders without any issues. However, it took a while for our food to arrive, and we had to wait even longer for our utensils. Despite my request for a well-cooked steak without any pink or red, it arrived with some pink and even red spots, which was disappointing. Additionally, my daughter couldn't eat her dish because it contained bacon, and she was not informed about it by the waitress. When the waitress checked on us and noticed the untouched dish, she suggested we should have told her earlier. I expected them to remove the dishes from the bill without me having to ask, but they did not. After requesting to speak with the manager, they finally made sure the bill was corrected to our satisfaction.

We had to wait a 1/2 hour for beverages, 1 hour and a half for orderves and service was just slow.

This is a great place to eat, but our experience was almost ruined by the hostess who tried to discourage us by saying there was a 45-minute wait for a table. Despite having reservations for 7:15pm on 2/24/19, we were seated right in front of the door in a nearly empty and uncomfortably cold restaurant. When we asked to move away from the door, the hostess refused, but our server was kind enough to accommodate our request immediately. Thanks to her attentive service, our dining experience was pleasant and enjoyable. I was considering leaving if our seating couldn't be adjusted, especially with three small children in tow. Fortunately, we were able to enjoy our meal and were in and out in about an hour. Despite the empty restaurant when we left, I left satisfied thanks to the excellent service of the staff, particularly our server.

I took my father and sister out to dinner while visiting from Chicago. Because it was Memorial Day weekend, I made a reservation just in case. Luckily, everything went smoothly and we were seated as soon as we arrived.

We came here at the recommendation of a shop owner and boy was this a find! For €8.90 we had a three course meal each for lunch.