Brazzas Charcoal - New Haven

I recently stumbled upon this restaurant and had an amazing experience with their lunch specials! I noticed it while driving by and decided to give it a try, and I'm so pleased I did. The tempting aroma of freshly prepared food really draws you in, and it does not disappoint. The food is incredibly tasty! At only $12 for a chicken bowl and a soda, it's a fantastic deal. It's definitely a better choice than driving to Chipotle in Branford, where the ingredients aren't as fresh. I always prefer to support small businesses over larger chains. Keep up the great work! Service: Takeout.

**Food Quality:** 2/5 The food was quite disappointing, lacking both flavor and creativity. **Service:** 1/5 The service fell short of expectations. The staff appeared indifferent and unhelpful, leading to a frustrating dining experience. **Atmosphere:** 1/5 The atmosphere was lacking appeal. The environment felt dull and unwelcoming, which made it difficult to enjoy the meal. Overall, my visit to this restaurant was unimpressive, and I wouldn’t recommend it for lunch.

This is the best Ecuadorian food I’ve ever had! The parrillada was amazing, the prices were very fair, and there was no wait at all. Food: 5 Service: 5 Atmosphere: 5

I’m giving the food a five-star rating, even though I haven't tried it yet. When I called today to place my first order, I spoke with a woman named Rosa. I had a few questions about two of the dishes, but Rosa said she was too busy to help me and ended the call. I tried calling back, but she didn't answer. On my third attempt, I asked to speak with the manager, only to be told that the manager had already left, and once again, she hung up on me. It's disappointing because I've heard great things about the food, but the service really needs improvement, as it negatively impacts the restaurant's reputation.

The food here is solid; the chicken was juicy, and both the potato salad and the rice and beans were quite enjoyable. However, my main issue was with the customer service. I ordered nearly $30 worth of food and asked for extra aji verde sauce without any resistance from the staff. But when I got home, I discovered that I had only received one cup of sauce. When I called to inquire about getting more, I learned that extra sauce costs an additional $1 per cup and that they only provide one with each meal. I wish they had mentioned this while I was checking out; I would have gladly paid the extra dollar. This policy feels a bit unreasonable—if additional salsa is impacting your profits, perhaps you should consider adjusting your prices instead. Additionally, I noticed that the restaurant has a tight-knit Ecuadorian community, and it seemed like there was a somewhat unwelcoming vibe towards those who aren't Ecuadorian. If you don’t appear Ecuadorian, you might receive some strange looks and feel slightly out of place.