Mcdonald's - New Port Richey

This restaurant deserves zero stars. The service is slow and the food arrives cold. The staff argues about their duties in front of customers and the manager, using inappropriate language. Children play and make noise while customers wait for their food. There is no one to greet or take orders promptly. I have had multiple bad experiences and will not be returning. The owner needs to make major changes. There are many other restaurants in the area that offer great food and service.

Last night between 9 o'clock 10 o'clock, my friend and I have mcdonalds from here. good service a little, but we have food poisoning from nothing. I throw on nonstop and my friend is ready to eat today. I had the 10 pieces chicken nugget with big fries and a big sweet tee and my friend got the quarter with big fries and a big koss. He ate my chicken nuggets when I got full easy because his quarter was literally cold as frozen cold where he couldn't eat it. I'm sorry I don't want to go to mcdonalds here or anywhere. I've never been sick, and I don't have my friend.

Consistently messing up on orders. Management needs to step in a fix these issues. I understand the essence of keeping times down on drive through but when that's your priority and not accuracy of the food it shows.

The unsweet tea tasted bad, like the dispenser had not been cleaned recently. I ordered 2 cheeseburgers, no ketchup. Both special tags said no ketchup but there was ketchup on both burgers! How difficult is it to make sure orders are right before presenting them? I should not have to open my sandwiches before I leave the window to check for correctness. It's no longer fast food when you have to check everything before you clear the window so the next person can pick up their order.

This McDonald's location was terrible. The whole point of a mobile order is to be able to grab it and go. I asked my mother to pick up the order, but they refused to give it to her because she didn't have my phone. I provided the order number, which was unique to me, but they still wouldn't hand over the food. When I went there myself with my son, he was told they had to start the order from scratch while he waited. It was a complete mess. I understand the need for the person who placed the order to be present with the phone, but if the order number is specific to that person, why can't they just give out the food? And why wasn't the food ready when we returned just 5 minutes later? Someone needs to be fired immediately.