5 Napkin Burger Union Square - New York

We returned here after we had a really nice evening a few years ago. something must have changed in management or concept. the man who greeted us at the door wore an old worn pullover and old used jeans. the waiter was friendly and competent, although a second waiter (not wearing any official clothes) asked us 2 times after dingen, which the normal waiter had already asked us. she wasn't rude or something. the whole situation seemed simply “uncoordinated”. eating was not a blase, but decent food for the price class.

Good burgers and fries, but service was a little slow. I think there was only one server for the dining area and it was fairly busy. Food was slow to come out too--I think we waited almost 40 min for a party of 4. Just ordered burgers and fries.

Ideal spot for a tasty burger after an off-road show!

My friend tried the new vegan chicken sandwich and really enjoyed it. I had the delicious Impossible Burger and some Brussels sprouts (which were both flavorful and well-prepared). We also shared the Wobble Rings, which were great. Additionally, we made a few special requests to our server, and they promptly accommodated all of them. The Five Napkin locations throughout Manhattan offer a spacious and comfortable atmosphere. I previously visited another location with a small child, and that experience was excellent as well.

I called an hour before my reservation, but ended up waiting without any assistance or suggestions. The call I received was very unfriendly, and I felt they could have at least offered a complimentary appetizer to make up for the inconvenience. Since it was a Saturday in NYC, we struggled to find somewhere else to eat at the last minute, except for a diner. Overall, I was disappointed with the customer service.