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Contribuisci feedbackWe encountered quite a few issues during our visit. Many of the drinks we wanted were unavailable, the service was extremely slow, and the restaurant felt crowded and cramped. There wasn’t much space around our table, making it less comfortable.
In spite of making a reservation, we were seated on a high table that was in the most crowded pedestrian zone. While we accepted circumstance initially and placed our orders, there came a point where our personal space was invaded by someone (a man who was having conversations kept leaning back on my shoulders and make no point to apologize or acknowledge that he was entering my space . I brought this up to our server and asked her to kindly ask them to move as they were standing around and not in a stationary table like ours. Instead of doing this, she arranged for us to be moved to the table that is directly across from the entrance (resulting in a cold breeze hitting us every time someone entered and essentially being on display as we were the first thing everyone saw who entered . After dealing with this for 12 minutes (a period in which our drinks and food had yet to arrive , we asked to be moved again. The staff made a joke about the move (admissible but made a comment about how all these moves resulted in them not being able to identify our order (mind you, I could speak to and see guests on either of the two previous tables from the third one . The food and drinks arrived (and they were ok but when it came time to pay, I suffered further embarrassment. I pulled out an open table gift certificate and rather than simply know what it was and apply it, the server asked me what coupon I had and how much the discount was for. While there's nothing wrong with using coupons, I simply don't and the implication was embarrassing. Then after having to explain what it was, I asked him to put the tip on the bill (20% and bring it back to us- in spite of experience, I always tip as I know salaries can be low. I would not recommend this place to anyone that is looking for an easy and relaxing night out- it's collegiate scene gives more of the pub feel but restaurant it is not.
STAY AWAY. I’m disputing this charge on my credit card and planning to file a complaint with the Consumer Financial Protection Bureau to investigate unless this issue is resolved. We went there for drinks and were automatically hit with a 20% gratuity, which was far too much. They also included a questionable charge. When we called back to inquire about it, the manager feigned a poor phone connection and abruptly hung up. We could hear the other staff member clearly while we were on hold. When the manager returned to the line, it was obvious he was just pretending to have bad reception before disconnecting the call.
Exceptional! The food, service, and atmosphere were all wonderful. I was really impressed by the service! They offer happy hour all day long, even on weekends. I will definitely be coming back!
We were missing many of the drinks we wanted, the service was quite slow, and the restaurant felt crowded and cramped. There wasn't much space around our table.
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