Billy's Bakery - New York City

Loved the carrot cake! banan mother was also good, no seats just outside and the service was great

Went in for one dessert cupcake. Somehow, I left with 4. Each tastes so amazing, and the guys behind the counter were super friendly. I'll be back after I run 100 miles for the calorie deficit.

A loyal customer can be lost, if these folks even care? I think not. But they’ve lost me to Empire Cakes from now on.Billy’s in Chelsea had been my go to for delicious, FRESH cupcakes. I only like a same day baked cupcake. I always made it a point of asking if it was baked fresh that morning.One time I bought a half a dozen, sat down to enjoy one in the shop. After just one bite, I could tell that it wasn’t fresh. Either that or just baked differently than usual? Anyway, it certainly tasted a day or two old not fresh and springy or moist. The young lady behind the counter was so kind and nice, refunded for the whole thing. No questions asked.Went in a few weeks later the day after Valentines. Saw some tasty looking red velvet cupcakes, ordered a half a dozen. The gentleman behind the counter was very honest and said they were left over from the day before. I told him I would give one a try, and they were scrumptious.Went back again a week later, asked the guy (someone I hadn’t met before) if the red velvet cupcakes have been made that morning? He rolled his eyes and said yes, of course. Um, okay. Ordered half a dozencupcakes. Sat down at the table to eat one, and it was dry, not moist, just not good at all. Certainly not the same as I had come to enjoy.Respectfully approach the same person behind the counter and explain to him that they were stale, definitely not up to par. I explain that I always order the same cupcakes, so I definitely know how they should be. You would have thought that I was returning a pair of used gym socks that I had used 26 times without washing.This person looked so disgusted and annoyed literally started arguing with me that they absolutely they’re from this morning, because Billy’s never, ever sells a cupcake from the day before.Well, I already know that to be untrue.He put his hand on his hip, glared at me and said I don’t know what you want me to do?Again, with respect, I said, I cannot eat these, they aren’t good. I think a refund would probably be helpful. He replied well I’m not gonna refund you for the one that you already ate even though it was right there in my hand only one bite taken out of it. He begrudgingly refunded me for the other five. Never said another word.Beyond the lousy customer service, just the impossibility of finding Billys cupcakes to be consistent wore me down.I wandered a few blocks down and bumped into Empire cakes. FANTASTIC red velvet cupcakes with mind shatteringly tangy frosting.Great customer service!Don’t bother responding, Billy’s cupcakes, with how I should’ve reached out to customer service. There should be no need to reach out to customer service, your cupcakes should be of a consistent quality and when they’re not, your staff should be accommodating and cool about it.Bye, Billy.

My husband said it was the best carrot cake he’s ever had! Everything we tried was delicious and fresh. Can’t wait to go back again.

I had been a frequent customer for about 10 years but hadn't been here in almost a year and I guess a year makes a big difference. The cake slice prices has gone up but they have shrunken in size, and the taste has also gone the way of cheap quality. Magnolia's prices has risen as well but the sizes and quality of their cakes are still top notch. Sorry Billy's but I won't be back. Good luck and I'll truly miss ya'll.