Pizzaholic - Newcastle upon Tyne

After ordering half and half pizza online which I’ve done a couple of times before I ordered and wrote in notes for the chef which halves I’d like because there is no other option to choose. Usually it comes as ordered however this time it...came as a margarita pizza. The pizza was delivered and when I noticed I called back. The person on the phone was aggressive and didn’t want to listen to my grievance. I called back a few times to speak to a horrible person in reality and I will never order here again

We kept coming back as the food was really nice but the customer service is horrible, every order takes over and a half hour to arrive if not longer. All the shop has to say is that it is on it’s way and never...offer any compensation. A shame as the food is nice but really not worth the hassle. Lost customer

I ordered 2 vegan nutella tower cake (I white, nutella is not vegan the cake is just chocolate cake) and a vegan cheeseburger. After they had paid for eating with my card on their online site, they called me and said the cakes were not on camp. we just wanted the cake really, so we asked to cancel the order. I waited one because the refund is shown in my bank, but nothing. after almost 3 weeks I called pizzaholic. They said they know nothing and I should call feed me online that takes the payment. feed me online said they have no question for a refund. they contacted the restaurant that said they delivered the things. how can pizzaholic products not be stored? have they been supporting to show the delivery time? the extradition-driver-docket. do they have to say that they ran out of stock this evening? what did they actually deliver to me? Anyway, feed me online can only refund if the restaurant says that they. nothing they can do and nothing I can do to get my refund. I have contacted trade standards and left annoyed critikens what I can think of. I'll take care of the food I eat from pizzaholic. it seems it's probably not vegan. if they can work in this shameful way, then it may not be a problem for them to serve meat to vegan and vegetarian.

Right dirty takeaway food but soouo good if this is the kind of dingen they want! they have such a great vegan menu!

Do not trust the staff at this time. I ordered a vegan chicken burger, but was asked with a suspicious bark like burger (without being informed or first asked). When I asked myself, they informed me that they had provided me another burger because they had problems with suppliers. when I called back at a later time (after consulting by citizen’s advice) to find out how her formal complaint procedure, was told to me by the employee with whom I talked that she should have placed my order, and they were surprised that I had received a replacement order without being asked before or informed about alleged supplier orders. as far as I can say, the employees have messed up my order and then lied to cover their own returns. vegans avoid. if they are willing to lie on a vegan and give them meat, they could do the same with potential allergens. that's all. on a side note it was also lukewarm when I got it.