The Bake Express - Newcastle upon Tyne

Absolutely appalling. Two hours late every time I order and they don't have an actual number to contact them with, as well as extremely over priced. Absolute dump, don't recommend even in the slightest. Disgusting.

First of all food came and hour and a half late and was stone cold! The driver couldn’t find our property which is fine but we then had to go out of our way and drive to the driver to actually meet him with the food. After informing the restaurant of this they were very rude and just told us we needed to deal with Uber eats instead. Considering we paid £41 for some food to just get thrown in the bin seems like a waste will not be returning with their poor quality food and poor customer service!

Ordered on Uber Eats, when food eventually arrived 2 hours later (despite being given a delivery time of 45 minutes to an hour) it was freezing cold. The pita bread we’d ordered to eat with hummus was like cardboard and the chips were rock solid. As we were now hungry, we decided to eat it anyway. That is until I found a dark brown hair in my halloumi wrap which is especially concerning during COVID times. Tried to ring up to complain but no answer on the third attempt. No refund it looks like. Totally shocking wouldn’t even feed it to the dog.

The Bake Express in Chillingham Road in Heaton was not the greatest place to have a bite to eat. Thought it would be better than it was. I guess it’s what it is, cheap and cheerful, and fills a hole, but don’t go there expecting too much.

DO NOT USE!!!!! Ordered through website for home delivery, received a call 30mins later to confirm the order, 90 mins later still no delivery so I called to find out in which i was told it was a collection order, blamed me for website fault and told me I would have to wait another 30mins and pay for delivery on top! at 11pm at night i asked for a refund in which i was refused! absolute SCAMMERS and disgusting customer service, if the food hadnt been collected why would you not call again to clarify?? and as for refusing a refund, IT IS ILLEGAL!!! DO NOT USE THIS PLACE