The Muddler - Newcastle upon Tyne

We absolutely enjoyed our time at this restaurant! The Asian cuisine was delicious. We tried the vegetable tempura, stir-fried greens, miso soup, and sushi, and were very impressed with the flavors. The prices were reasonable, the atmosphere was inviting, and the staff was delightful. We would definitely return. The menu clearly labeled all vegan options, providing plenty of choices. Highly recommend!

We had a lovely evening at The Muddler. We're travelled quite far for an overnight stay in the city and had really high hopes after looking at the pictures online we definitely weren't disappointed. The service was friendly and attentive even though it was clearly a busy evening with the restaurant being full the whole time we were there. For food we had a dim sum platter and shared small plates which were all amazing. We did have to wait quite a while for food to arrive but it does say on the menu that everything is prepared fresh so it's understandable and definitely worth the wait. The cocktails were great, especially the blueberry tea.

Late afternoon visit, restaurant not busy at all, shown straight to our table. Staff were pleasant and efficient, no complaints at all. Wine prices reasonable, we had a bottle of red which was fine. Ordered a couple of large plates, Thai Green Curry which was decent, and the Pork with Rice which was overwhelmed with soy sauce from the kitchen and spoiled the dish. Overall nice experience, however we would not return.

We booked a table for a friend's birthday. We arrived on time and had to wait 15 minutes to be seated. We understood that restaurant was busy but the attitude of the bar staff was appalling. They were disinterested and more concerned with table bookings and time slots rather than taking care of their customers in front of their eyes. After 10 minutes of trying to make eye contact and get one of the staffs attention, she looked at me and spoke to me like I was an inconvenience. When I eventually ordered drinks and paid for them it took a further 10 minutes and 2 further enquiries as to where the drinks were . I was then told responded to in a sharp prickly tone. When our table was ready, we got told we could sit. We didn't get shown over. We ordered drinks at the table and the lady who served us spilt a drink all down the back if that birthday girls dress. She was clearly very embarrassed and apologied profusely. However we weren't offered any gesture of good will or anything to demonstrate an apology. Unfortunately the girl with the headphone was stressed and struggling to cope and made no attempt at disguising her frustration and stress. The gentleman at the ba with dread locks was disinterested with poor customer service. There was a young lady with glasses who served and cleaned the tables and she was much better. I observed her reassuring that lady wearing the headphones several times and despite how busy they restaurant was ,she appeared to take it in her stride and get on with the task in hand. In all honesty that way we were treat put us off completely. The food was ok but I wouldn't return based on the chaos and attitude of the staff.

I had heard how lovely the food was at the Muddler…and absolutely well done to the chef..the sushi was outstanding and made fresh. However…….if you want to enjoy a cared for dining experience ….pop up the road for similar approach at McDonald’s. Apart from a lovely young girl serving ….the guy with the bun had an awful manor. Please send him on a customer service course asap! He promptly pushed the bill at us telling us he needed our table, the main meal was nearly an hour late so we had been previously reassured that this wouldn’t be a problem as it was their error. He then proceeded to not listen, and talk loudly over me without listening though I asked him at least 4 times to please let me finish my sentence of justification why we were ‘ over our allocated time’….he did then call over his manager who said they had ‘targets’ to meet!…I imagine he must be a new manager as no matter the pressure you don’t mention your targets to customers. The whole experience was shocking and upsetting for the group and as a ps I was not drinking so feel I can respond with an accurate write up… I am not after a free voucher or a revisit….but please have a team. meeting asap and sort your customer service out.