Willi's Coffee House

The restaurant was very crowded and appeared to be a bit disorganized. We ordered two sourdough toasties - one came with a large portion of fries that were just thrown next to the toastie, giving it a basic appearance. The other toastie was a caprese one, which did come with salad and coleslaw.

The restaurant was unwelcoming. Despite it not being busy, I had to wait at the door before being acknowledged. My friend's order was missing an item and my pancakes were dry, lacking maple syrup, tasted odd, and were burnt. After complaining, the server's response was just a nonchalant "hmm". We paid £9.50 but received no refund or apology. The food was so bad that I could only manage one bite before giving up. I typically avoid complaining, especially to small businesses, but in this case, the quality of the food did not match the high prices they were charging.

The restaurant appeared stylish from the outside, suggesting attention to detail, but upon entering, chaos ensued. The man at the till was chewing on cake, claiming he didn't have time for lunch. We were given two knives with our cake but had to request a fork, only to be given one for two people. The take-away cake was carelessly placed in a bag, lacking respect, and tossed around like meat at a butcher shop. The decaf coffee was more like hot milk. Despite these shortcomings, the latte cake and brownie were delicious. The £5 milkshake was not very chocolaty, but my daughter still enjoyed it. Overall, I was disappointed and do not plan on returning to spend my money here in the future.

Had the all-day breakfast, priced well, food was very good quality and tasted really good ! And I highly recommend a visit

Excellent service and amazing food. The soup was so good I ordered a second bowl. The staff were very friendly and helpful.