Mochinut - Newport Beach

Stood In line for 15min without the employee ever saying anything to us. No, “I apologize for the wait”, “I’ll be with you in a moment” or anything.Coming from a background of customer service, I found this highly unprofessional and this was my first experience with this establishment. And I felt like I was a ghost at the head of the line. I almost walked away however, upon finally placing my order… the employee never said anything.She took our order and then that was in. No greeting, no response. I feel as though business don’t provide enough customer service training to their employees and thus the customers suffer.Good food, bad business. Won’t be back.

The cutest selection of mochi donuts! Would recommend for a snack for the holidays. The freshest and most delicious.

Located in the food court at the fashion island mall. Worker was kind and welcoming. Ended up ordering the green apple lemonade, green tea boba tea. Hot cheetos and ramen corn dog. The boba was absolutely delicious and tasty. The corn dogs were amazing as well. Both unique flavors in themselves. Highly recommend

The employee moved slower than molasses, was unwilling to make sweetness adjustments to the drinks (which is normally offered) but after asking a couple of times, he said no we already presweetened them today and was unwilling to make them as they are unusually offered, the boba tea literally tasted straight like sugar, I asked if there was anything he could do he said no, so I just had to throw it away. Waste of $7.

Omg what is this sorcery!? This mochi donut is freaking amazing. So soft and chewy love the consistency and flavor and it was so fresh. Jay was nice and patient as he met meNavigate the menu and text my kids back and forth for what they wanted to order. We will be back for sure.