Starbucks - Newport Beach

Old Caucasian Ralphs clerk with glasses on Monday 11:30am just took long time at the men 's restroom and left with crazy amount of p splashes all over the toilet seat and outside. I was waiting outside to take a **** and man... Gross!!! I immediately left the store, not even trying to fully get in the restroom either. As I was leaving the old clerk was announcing to the store Security, code 13 in aisle blah blah. lmao I guess that code means gross stuffs in the toilet to be cleaned. He pooped all over and asking the poor security to clean those mess. Ewww.

Employees were extremely helpful but especially the manger Karen and Niles. I was shopping for an Instacart customer who requested a bottle of wine I was not familiar with and unable to fine but Karen ran over to the aisle got it for me. Then when my app glitched she kept me calm and helped me move all the groceries out of the way so I could call customer support. Unfortunately Instacart was not able to solve the issue and I had to have them take every thing back. I was super embarrassed and wanted to help but Niles assured me it was no problem. I was very appreciative to receive such great customer service in what would have been a frustrating situation.

The barista Erica is super sweet and did a great job on my drink. Made my day!

Terrible customer service. The lady that was training the new employee has ZERO customer service skills. I said good morning and she didn't even acknowledge me. Rude and short attitude, not usually what you get at Starbucks. Also, she did not make my drink correctly. Do not recommend this location and even if I'm shopping at this Ralphs I will not get coffee from this Starbucks. By the way, this Ralphs has excellent customer service, maybe you can get them to give you a few tips on how to handle your customers.

Didn't taste right, I'm not a fan of this in store location.