Sam's Club Cafe - Niagara Falls

First of all, I really like Sam's Club in Niagara Falls as a whole. The store is clean, bright and the staff are helpful and friendly, EXCEPT the tire installation department. Once you find where it is, the area you park your vehicle for service does not have an entrance to the service area. I made the mistake of going through the service bays because the only doors nearby are for emergency exit only. No one was in the service bays because no work was being done in the whole area. When staff noticed me, they were quite rude and then told me I have to go through the main store entry to access the tire department. Great design. A simple sign outside the service bays indicating the correct entry would be helpful, although still idiotic. After an uncomfortable discussion, they took the vehicle for the installation. We went into the store and bought over $400 of merchandise while waiting. After an hour, we returned to the service area to pick up our vehicle (we had purchased 4 new tires), and were then told that they were unable to install the tires because they could not remove some of the lug nuts. Apparently, there equipment would not do the job. One would think that a professional tire installation crew would have any equipment necessary to perform the task. Nope, not at Sam's Club. I should have known better when I noticed we were the only customers in that whole area. Totally disappointed with the service (or lack thereof) but also with the attitude of the staff.

I love it. Love spending an afternoon just meandering about, even better if it's a sampling time on the weekends. But even more so? I love their ridiculously cheap snack bar. I won't lie I've come in here JUST for their crazy cheap (like $1.50 or less) brownie caramel sundae. SO GOOD. Gas prices are super cheap too, but I wish they offered SUPER long hoses the lines for cars with gas tanks on the left side are always wayyyyyyyyy longer than for cars with tanks on their right. It would be so much better to be able to park at ANY pump and have a hose that reaches

Absolutely disgusting how people are treated like criminals trying to leave! Waited in a line for 20 minutes to exit the store! Then when approached she sas whatever?!? Really? Pathetic excuse

This store needs to learn about urban development. I am a single mom and can only frequent the stores at certain times. I am a new member but unaware of special hours for the PLUS members. There should be some discount for this membership at least a couple times a year. Let 's face it, this is a Walmart store in a lower income community. Not only was I turned down at the door for trying to shop before 10:00am, but the woman at the door said oh your only one of 'those ' members . How very embarrassing and inappropriate. Shame on you Sams Club

The 2 ladies in snack bar are the best on Saturday afternoon.