Panda Express - Normal

I went at 5pm, and it was decently busy! I decided to wait in the line, not expecting to take so long! I waited about 10 or so minutes to order my food. Once I ordered my food they sent it down the line and the food was in the box ready to go. After this point I had to wait for over 40 minutes just to pay for my food and leave. They had a lot of online orders, which I understand gets stressful, but the efficiency of which that got stuff done was just too slow. My food sitting there for so long in the box made it not nearly as good as I know it can be. Overall I would not recommend going here at busy times, unless you have over an hour to wait, and like barley warm food. I feel like what can help them is a new system at which they take online orders and make them rather than try and do it while you help customers at the store.

The staff is friendly, but every time we order here, there is always something missing on the menu, they are also short staffed. Today, they were missing chicken teriyaki, orange chicken and we had to wait for chow mein. To my surprise, I ordered cream cheese Rangoon and when I got home I realized they didn’t add it in the bag, just in my bill.The lady at the register is super nice though.

Overall, I have no complaints about this restaurant. The biggest issue is when they are low on food and it appears to be old. I requested fresh items, but it was ignored. I also suggest they keep the exit only sign on the east side to prevent customers from cutting in line. This has happened to me multiple times and can be frustrating.

I ordered through the app and had to wait 40 minutes past the expected time to receive my food. Additionally, they forgot one of my dishes. I had to call twice before they answered and returned the missing food. Unfortunately, long delays in receiving the food seem to happen every time. The food was good, but the wait was not worth it.

It can be challenging to communicate and order food in noisy restaurants, but the staff here made it effortless by taking the time to understand my needs. Unlike other places where they might just show the menu or rely on someone I'm with to communicate, the staff at this Panda Express was exceptional in ensuring I was treated like any other customer. I truly appreciated their patience and attention to making my dining experience comfortable.