Einstein Bros. Bagels - North Browning

I’m not a “zero stars if I could” kind of gal but this location is a zero stars location. Do yourself a favor and order your Einstein Bros at a different location because this one is not on your side and let me tell you why. This morning I arrived at the drive thru at 10:06am, did not place my actual order until 10:18am (which I had to repeat 3x because the rep couldn’t retain the information or actively listen…. Bottled OJ was the said information btw, she kept asking me what size lol). I ordered a turkey sausage and cheese sandwich on an everything bagel with one egg. I received a jalapeño cheddar bagel with aioli sauce and felt rushed out of the window and disconnected to the woman operating the drive thru. Please take the time to review what customers ordered before rushing them out of the line to improve your drive thru times. I’ll do my part by double checking before I leave the window but this completely dampened my morning. I want my money refunded but unfortunately that would require going back to the store and i don’t have the capacity to deal with the poor attention to details.

3rd time now that I get to work and see that the order is completely wrong. I don't have time to go back or to go to another shop to get breakfast. They offered a refund or replace it but either way, I have to go back to the store to do that. So again, no breakfast/food until my lunch at 1pm. 4 more hours....edit. I’m not sure how to get zero stars. I went back a fourth time and they got the order wrong. I went through my experience so they knew the importance of getting it right. It’s not rocket science. 3/4 of my bagel was perfect. The last quarter, rather than putting regular cream cheese, they went ahead and put veggie/onion cream cheese just on that last order. That seems a little intentional to me. I’m waiting to see how they’re going to make this right because replacing it is not really an option because I don’t plan on going back .

This place is ?Awesome food and fantastic customer service! I had the garden avacado breakfast bagel, and everything about it was perfect Thank you, Einstein Bros.

Horribly slow service at the drive-through at 6:30 AM. I don’t recommend this location unless you have time to burn.

The bagels at this location are on point. Perfectly chewy with the right amount of favorite ingredients and cooked to perfection! My entire family loves Einsteins. Janelle always gives exceptional customer service even super duper early on a Monday morning! Thank you Janelle and thank you Einstein Team! :